Intellect Commerce’s nGage platform is a specially designed customer engagement solution that enhances brand loyalty by sharpening the Business-Business-Customer focus. Through this innovative solution, the retailer will be able to monitor, track and create insightful interaction with the consumer, and also, as per their discretion, able to involve his own marketing, supply chain (or even vendor) to enhance the shopping experience.
Consumers are expecting retailers to know their preferences and interests. In our recent survey, almost 83% of consumers expressed that they were be likely to be a repeat customer if a retailer provides them with targeted, personalised offers. Our customer engagement software is being used to enhance the personalisation beyond the typical greeting of customers when they are at the store (or visiting website) - from sending personalised emails on birthdays and anniversaries to making recommendations based on previous purchase behaviour via a personalised landing page with “recommended products” section, to sending a SMS when their preferred brand in their preferred size and colour is going to hit the shelf
Our analytics algorithms are able to analyse the buying patterns of a consumer across chains, channels and other interactions, to forecast to retailers what a consumer maybe looking for. Today, a consumer is well aware that the Big Data analytics are being used to help them receive such personalisation - it’s not that they are against that, but want the ability to respect and protect their privacy, based on personal preferences.
One platform driving in all information
Drive effective communication
Design loyalty programs like Lego models
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