Download Case Study
Client Overview
Established in 1986, Choppies is a supermarket chain of multinational grocery and general merchandise, headquartered in Botswana. The group has its footprints in 8 Sub-Saharan countries, which include Botswana, South Africa,
Zimbabwe, Zambia, Kenya, Tanzania, Namibia and Mozambique.
Choppies is known for its excellent services, delivered with the support of their 17000+ employees, working across 250+ supermarkets and 11 distribution centers.
The Challenge
Choppies embarked on a significant expansion drive, which primarily demanded operational efficiency in the form of standardisation across the stores. Hence, they were looking for a solution with the following capabilities:
- Handle high volume of transactions, i.e. 5000 bills per store in a day
- CXO level dashboard with real-time data analysis
- Streamline data sync from store to HO and vice versa
- Round-the-clock access to warehouse inventory
- Stock recommendation engine
- Integration with third-party software
The Solution
The African retail giant discovered with Intellect Commerce, a team with matching spirit that supported to build customised capabilities in the software solution – iRetail Suite, which offered the following benefits to Choppies:
- Customised Point-of-Sale Solution – Highly configurable billing software with advanced features including touch interface, pole display, role-based authorisation for price/quantity change, and more such
features, for seamless day-to-day operations
- CXO-Level Dashboard – Provision of an analytics engine with a top-level aggregated view, along with significant KPIs for estimating the overall health of the entire business chain
- Store Manager Dashboard – Customised reporting framework for tracking daily store performance
- Third-Party Integrations – Seamless integration with peripheral devices, payment gateways, digital wallets, air-time and utility bill service providers for reduced manual intervention at the billing counter
- Auto Replenishment Engine – An automatic stock recommendation engine to lower stock-outs and reduce impulse buys to streamline the purchase mechanism
- Agile Pricing – Flexibility to manage variant pricing options depending upon the store, warehouse and customer category
- Offline Billing Support – Provision to continue business operations with the support of offline billing in case of low network or power outages, which is a common issue in Sub-Saharan countries
- Tender Acceptance in Multiple Currencies – Provision for the end customer to make payment in multiple currencies for a single purchase (a common practice in Zimbabwe)
The Benefits
- End-to-End Retail Solution – A single software solution was deployed with Point-Of-Sale, inventory management, procurement, financial accounting, along with retail analytics, which streamlined the business operations across
the 8 Sub-Saharan countries
- Centralised Business Controls – Secured operations with all preferences and controls, including MIS, inventory management, procurement, role-based authorisation and more, is now managed at the head office
- Efficient Business Operations – Seamless integrations and smooth operations, supported the brand in its expansion journey across the Sub-Saharan region