The multichannel Retail business growth has had the most impact on the CD&IT market – the technology savvy consumer wants to research the product on Web, walks into a B&M store with lots of product and market data to compare and decide and finally may make a purchase on mobile. To address these tech-savvy consumers, not only does the CD&IT Retailers needs a system that offers ability to track serialized inventory but a truly omnichannel platform that offers a platform independent shopping experience. iRetail’s Digital 360 platform offers customizable serialization options at PoS, back-office or even thru the whole procurement, sales and post-sales warranty fulfilment cycle. In addition the order on web (or mobile) for shipment and/or store pickup further enhances the customer’s shopping experience.
Intellect Commerce caters to the CD&IT nuances like assemblies and kit management, cross-sell (DVR with a new TV purchase) or up-sell (recommendation for higher configuration based on Actionable Analytics parameters). Modular product design allows for adding/integrating service management capabilities that can manage post sales installation, warranty management, digital receipts and related alerts via SMS/email.
Proof Point The product provides ability to create dynamic combinations of products that can significantly boost sales and customer buying experience
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